To our valued customers,
Together we're living through some uniquely challenging times. We’re all experiencing sudden and significant change right now, given the evolving circumstances around COVID-19. Especially now as we are in the midst of the second wave and second lockdown period. Every individual and organization are being called upon to respond and adapt in a conscious and socially responsible way.
The RJ Doors Team wants to ensure you that the safety of our employees, customers and the wider community remains our top priority.
We are closely monitoring updates from the Department of Health and the World Health Organisation regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and all levels of government on an ongoing basis.
Due to COVID-19, our office and staff are taking necessary precautions to ensure the safety & well-being of our customers and staff. Please read the following for our updated business process during this time.
Please read the following for our further updated business process during this time:
- The RJ Doors Team is still here for you!
Our Office and Showroom are currently open and available for customers to visit.
In order to abide by current government legislation and requirements, customers much assist the RJ Garage Doors Team in their details for COVID safe practices, contact tracing and other requirements when wishing to enter the Showroom.
Customers can expect the following when visiting our Showroom:
- Customers must wait at the Entrance Door for a staff member to greet you before entering the premise.
- All visitors and employees are to maintain a distance of 1.5 metre apart
- All employees and visitors must record their presence at each site by scanning the QR code located at each entry point, once scanned it will prompt the user to enter their full name and phone number. The only exception to this process is anyone who does not have access to a smart phone, in which the existing attendance recording system maybe used
- In addition all visitors to our showrooms are required to be asked the usual health questions prior to entering the showrooms.
- All employees and visitors entering all sites must wear a face mask as per public health advice
- Additional sanitiser locations are available through all sites
The RJ Doors Team thanks all our customers for working with us to stay safe during this time.
- Money or Cash Payments
As a business we will still accept cash however we will encourage the use of non-contact payment such as card payments or direct deposit.
- Self-Isolating Customer
We will continue to assist with emergency repairs and servicing, all self-isolating customers must inform our office immediately and before any appointments with our business, so that additional measures can be taken to protect our staff.
- Emergency Service
In line with current Stage 4 restrictions and government guidelines, RJ Doors will require either an email or text indicating that you require assistance under an emergency service as the door and/or gate is posing a risk to safety or environmental obligations. For example, the garage door is hanging dangerously and may drop on someone.
The RJ Doors Team will not attend site without this confirmation in either text or email, as we must abide by the current regulations and procedures set by government bodies.
The RJ Doors Team will discuss in detail the what is required for the works and may request photos from garage door and/or gate.
- Digital Brochures and Paperwork
Until further notice all physical brochures have been removed from our showroom and office, however our website remains up to date with digital brochures of all our products.
If you have any ongoing work, we ask that all confirmation paperwork is emailed to your representation instead of physical copies.
We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed.
We continue to work with our team to source safety items such as sanitizers and protective supplies. We have distributed ‘Safety Packs’ to all our customer-facing employees to ensure they have the tools and supplies necessary to protect themselves. This has not altered the great service and products we provide to our customers.
We thank all our customers for their support during this time and we will continue to provide updates as the situation evolves. Stay Safe Melbourne.