COVID-19 Update from RJ Garage Doors

To our valued customers,

Together we're living through some uniquely challenging times. We’re all experiencing sudden and significant change right now, given the evolving circumstances around COVID-19. Especially now as we are in the midst of the second wave and second lockdown period. Every individual and organization are being called upon to respond and adapt in a conscious and socially responsible way.

The RJ Doors Team wants to ensure you that the safety of our employees, customers and the wider community remains our top priority.

Aligning with Health Authorities

We are closely monitoring updates from the Department of Health and the World Health Organisation regarding COVID-19. We will continue to be guided by and implement any necessary processes set out by these authorities, public health officials and all levels of government.

We are still Open

Our Office and Showroom are currently open and available for customers to visit.

In order to abide by current government legislation and requirements, customers much assist the RJ Garage Doors Team in their details for COVID safe practices, contact tracing and other requirements when wishing to enter the Showroom.

Customers can expect the following when visiting our Showroom:

• Customers must wait at the Entrance Door for a staff member to greet you before entering the premise.
• All visitors and employees are to maintain a distance of 1.5 metre apart
• All employees and visitors must record their presence at each site by scanning the QR code located at each entry point, once scanned it will prompt the user to enter their full name and phone number. The only exception to this process is anyone who does not have access to a smart phone, in which the existing attendance recording system maybe used
• In addition all visitors to our showrooms are required to be asked the usual health questions prior to entering the showrooms.
• All employees and visitors entering all sites must wear a face mask as per public health advice
• Additional sanitizer locations are available through all sites

The RJ Doors Team thanks all our customers for working with us to stay safe during this time.

Pre-site Attendance Check

We have adapted an appropriate screening process for all staff and customers. Prior to confirming attendance to a customer’s premises/site, the following questions are being asked:

• Have you or anyone in your home travelled overseas in the last four weeks?
• Have you or anyone in your home been in contact with anyone who is confirmed with, or showing symptoms of the COVID-19?
• Does anyone in the household or on-site have flu-like symptoms?

Payments & Cash Handling

As a business we will still accept cash, however we are encouraging the use of non-contact payment such as card or direct deposit/transfer.

Self-Isolating Customer

We will continue to assist with emergency repairs and servicing, all self-isolating customers must inform our office immediately and before any appointments with our business, so that additional measures can be taken to protect our staff.

Digital Brochures & Paperwork

Until further notice all physical brochures have been removed from our showroom and office, however our website remains up to date with digital brochures for our products.

Assisting our Employees

We are in regular communication with our employees and broader team, reminding them of the importance of good hygiene and providing them with health education and support available.

We continue to source safety items such as sanitizers and protective supplies for our team. We have provided ‘Safety Hygiene Packs’ to all customer-facing personnel to ensure they have the tools and supplies necessary to protect themselves and others.

We thank all our customers for their support during this time and we will continue to provide updates as the situation evolves.

Stay Safe Melbourne