Our commitment to protect your privacy
In your relationship with us, you share personal information with us. This
information may include your name, address, telephone numbers, email address,
tax file number, bank account and credit card details, date of birth and other
personal details in connection with transactions entered into by you with us.
We recognise the importance of your privacy and how important it is for us to
protect your personal information. We are committed to protecting
personal information which we hold and to complying with all relevant privacy
laws in the jurisdictions in which we operate. This document describes how we
manage your personal information and safeguard your privacy.
How do we collect and hold personal information about you?
We will only collect personal information that is necessary for us to lawfully
and ethically carry on our business; to provide the goods and services our
customers require; let our customers know about other products and/or services
which might interest them; and to assist us generally in managing transactions
with our customers, suppliers, consumers and other contacts with us.
The kinds of personal information we collect and hold will depend upon the type
of products and services we provide to you or obtain from you. It may be contained in:
information you give us when you request a product or service from us or enter a
competition of ours;
credit related information necessary to assess applications for credit and
records of communications between us and you; and
if you have or had one of our products, information about the use of that
product or your opinions about that product recorded when you respond to a
The personal information we request is optional, but if you choose not to
provide necessary personal information to us, we may not be able to fulfil your
request or provide you with the product or service you require. Sometimes, however, there are
situations where we are required by law to collect certain personal information
from you and, if this is the case, we will inform you of the law that imposes
We will collect personal information directly from you whenever it is reasonable
practicable to do so. We may, at times, also collect
personal information from other parties such as other members of the Alesco
Group (except where you tell us not to), credit reporting and collection
agencies, unrelated third parties as well as from your agents or representatives
(such as your legal or financial adviser) and from publicly available sources of
What do we do with the personal information we collect?
We respect your privacy. Any personal information which
we collect about you will only be used for the purposes for which it is
collected or for related purposes and will not be disclosed outside of the
Alesco Group without your consent, except where described in this privacy
We may keep and file personal information you provide when dealing with
us to assist us in providing you with our services and/or information of
interest in respect of your business. For example, another member of the Alesco
Group of companies may send publications or other market information on its
products and services to you or follow up on your interest in particular
products and services, unless you tell us not to.
In order to do this, we disclose your personal information to those employees or
advisers who need to know that information to assist us in providing you with
our range of products and services.
We may also disclose information to affiliates and other third parties necessary
to process your transactions or service your account (including our print
service providers, call centres and mail houses, our accountants, auditors and
lawyers and credit reporting and collection agencies). We may also disclose your
personal information in corporate transactions involving the transfer of all or
part of our assets or business or in a corporate restructure. If we do this, we
generally require these parties to protect your information in the same way we
We may also be required or authorised by law to disclose your personal
information. For example, we may disclose your personal information to a court
in response to a subpoena or to the relevant Taxation Agency. We may also
disclose information to other persons where you have provided your consent to do
so and to credit reporting agencies.
Personal information collected by us may be stored and processed in any country
in which we maintain facilities, but will continue to be subject to the terms of
transfer of information out of your country.
Once we no longer require your personal information for any of the purposes for
which it was collected we will, subject to any legal obligations and
responsibilities, take reasonable steps to destroy or de-identify your personal
How do we protect your personal information?
We take all reasonable steps to protect your personal information from loss,
misuse, modification, or unauthorised access and disclosure. These steps include
access control for our buildings, confidentiality obligations imposed on our
employees and use of security measures for computer system access. We do not,
however, accept any responsibility for the unauthorised access or use of
personal information held by us.
Your privacy on our websites
domain names. We operate websites which may utilise ‘cookies’ to collect
personal information. If you transact electronically with another member of the
Alesco Group, you should refer to the website of that member for more
information on its website privacy and security procedures.
When you visit a website of ours, we may collect the following personal
information from you: your name, information you volunteer such as survey
information, email addresses and domain name.
While we take care that the personal information you give us on our websites is
protected, the Internet is not a secure environment. If you send us information,
including your email address, it is sent at your own risk.
Our websites do not capture email addresses. If, however, you provide your email
address to us, it may be used by us and other members of the Alesco Group to
send you information relating to our products and services. If we, or another
member of the Alesco Group, send you an email which you do not wish to receive
in the future, please notify us or that Alesco Group business and your email
address will be removed.
You may be able to access external websites, operated by companies unrelated to
us, by clicking on links we have provided. Those other websites are not subject
to our privacy standards and we are not responsible for their privacy practices
or the content of such other websites. You should contact those websites
directly to ascertain their privacy standards, policies and procedures.
What rights do you have in relation to your personal information which we hold?
We take all reasonable steps to ensure that the personal information we collect,
use and disclose is accurate, complete and up-to-date. If you become aware of
any errors in your personal information or you change your personal details such
as your name, address or bank account details, we ask you to contact us as soon
In most cases, you can gain access to personal information that we hold
about you, subject to certain exceptions allowed by law. You can contact our
Privacy Officer if you would like details of your personal information which we
may hold or if you would like us to correct it. We will handle any request in
accordance with the relevant privacy regulations. We may require you to complete
a request form and we also reserve the right to charge a reasonable fee for
gaining access. We will deal with requests as quickly as possible, but requests
for a large amount of information, or information which is not currently in use,
may require further time to process.
Generally, if you request us to do so we will amend any personal information
about you held by us which is inaccurate, incomplete or out of date. If we disagree with you about
the accuracy, completeness or currency of personal information held by us, if
you ask we will take reasonable steps to associate with that information a
statement to the effect that you claim this to be the case.
You may also contact our Privacy Officer to request us to stop using your
personal information to contact you about our products and services. If you no
longer conduct business with us, you can ask us to remove your personal
information. You can contact our Privacy Officer if you wish to obtain more
information about the way we manage personal
information about you which we hold; or if you are concerned that we may have
breached your privacy and wish to make a complaint.
Our Privacy Officer can be contacted at:
RJ Garage Doors
69 Dalton Road
Thomastown VIC 3074
Phone: (03) 9465 6133
Facsimile: (03) 9465 6288